Bus, coach and tram
Welcome to our bus, coach and tram section.
Our role
Our remit was extended in February 2010 to include representation of bus, coach and tram passengers in England outside of London.
Find out more below.
- Our new role
- Department for Transport consultation
- Our research into buses and coaches
- What to do if you have a complaint
Meet the team
Meet our team who work on behalf of bus, coach and tram passengers.
Latest updates
Our bus and coach work in England
Dealing with unplanned disruption
Passenger Focus Manager Mike Greedy lends his expertise
Passenger Focus attends the Chatham Bus Surgery
Our pilot work in South West England
We are testing how to best represent bus and coach passengers.
Our pilot work in the West Midlands
We are testing how to best represent bus and coach passengers.
Passenger Focus sponsors bus passenger event
We sponsored an event in Hanley, Stoke-on-Trent.
Passenger Focus speaks at 'The Association of Local Bus Managers' event
May 2009 saw us speak at the 'The Association of Local Bus Managers' annual conference
Putting passengers first
Board member profile - Philip Davis.
Passenger Focus in Wales
Board meeting puts the spotlight on Wales.
Passenger Focus speaks at Bus Users UK AGM
We spoke at the Bus Users UK annual general meeting in Llandudno.
Concessionary fares research in Birmingham
We carried out research into concessionary fares in Birmingham.
Concessionary fares research in Bath
We carried out research into concessionary fares in Bath.
Concessionary fares research in Bournemouth
We carried out research into concessionary fares in Bournemouth.
Complaints research in Surrey
We have talked to stakeholders in Surrey about complaint handling.
Bus passenger satisfaction survey in Southampton
We are carrying out bus passenger satisfaction work in the Southampton area.
Concessionary fares research in Manchester
We carried out research into concessionary fares in Manchester.
Complaints research in Blackpool
We carried out research into complaint-handling in Blackpool.
Concessionary fares research in Hartlepool
We carried out research into concessionary fares in Hartlepool.
Bus passenger satisfaction survey in Tyne and Wear
We are carrying out research in the Tyne and Wear area.
Concessionary fares research in Newark-on-Trent
We carried out research into concessionary fares in Newark-on-Trent.
Complaints research in Nottingham
We carried out research into complaint-handling in Nottingham.
Visit to Nexus
We met the Tyne and Wear Passenger Transport Executive.
Visit to Centro
We met with the West Midlands Passenger Transport Executive.
Visit to GMPTE
We met with the Greater Manchester Passenger Transport Executive
Visit to South Yorkshire Passenger Transport Executive
We visited the Passenger Transport Executive to discuss bus complaints.
Visit to Norfolk Green buses
We visited Norfolk Green, a small independent bus company.
Visit to Trent Barton buses
We visited the Trent Barton bus company in the East Midlands.
Board visit to Cambridgeshire guided busway
Our Board visited the site of what will be the world's longest guided busway.
Visit to the Oxford Bus Company
Plans to pedestrianise parts of the city could cause inconvenience to bus users.
Visit to Milton Keynes
We are currently in discussions with Milton Keynes Council on potential research.
Bus industry training session
Our first session of bus industry training took place at the end of March 2009.
Passenger Focus takes the bus to party conference
We took a bus to Birmingham to promote our new role.
Passenger Focus takes the bus to the party conference
We took a bus to Bournemouth to promote our new role to Liberal Democrats.