Press releases - Rail, bus, coach and tram

Passengers score North East rail services

22.06.2010

Passengers travelling in the North East have rated the region’s railways as part of the independent watchdog’s National Passenger Survey (NPS).

Passenger Focus’s NPS, in which over 56,000 passengers participate each year, give a clear indication of how satisfied passengers are with Northern (82%), First TransPennine Express (87%), CrossCountry (85%), East Coast (88%), East Midlands Trains (86%) and Grand Central (94%) services.

Ashwin Kumar, Passenger Focus rail director, said: “These results show a pretty good picture of the region’s railway. As more trains arrive on time, Britain’s rail passengers are becoming more satisfied. Particularly good news is passengers say many train companies have improved value for money, following many New Year fares staying the same or even falling as a consequence of the lower inflation rate in mid-2009.

“The independent publication of this comparative data is one of the most cost effective ways of driving improvements on the railway. As operators vie with each other for pole position it also allows valuable comparisons between routes and the widely different scores operators achieve for various aspects of their services.”

Passenger Focus is now working with train companies to improve those areas passengers have identified as being problematic.

The full National Passenger Survey Spring 2010 results are available to view at Spring 2010

Train company summary results can be reviewed at Passenger satisfaction revealed