Publications - Rail

More than 120,000 passengers told Passenger Focus what they think of their services over the past year which has been used to benchmark the industry’s performance and delivery. Passenger Focus has also published various research reports which have led to significant changes within the industry.

Passenger Focus commissioned MVA Consultancy to carry out a survey amongst passengers to identify which attributes of rail services they would most like to see improved, and to make comparisons with the priorities that were identified in similar surveys in 2004 and 2007. The purpose of this research was to identify where resources should be applied to most effectively improve the experience for passengers. The survey also sought to identify how passengers’ current rail service experience compared with their ‘reasonable expectations.

Passenger Focus commissioned MVA Consultancy to carry out a survey amongst passengers to identify which attributes of rail services they would most like to see improved, and to make comparisons with the priorities that were identified in similar surveys in 2004 and 2007. The purpose of this research was to identify where resources should be applied to most effectively improve the experience for passengers. The survey also sought to identify how passengers’ current rail service experience compared with their ‘reasonable expectations.

Passenger Focus commissioned MVA Consultancy to carry out a survey amongst passengers to identify which attributes of rail services they would most like to see improved, and to make comparisons with the priorities that were identified in similar surveys in 2004 and 2007. The purpose of this research was to identify where resources should be applied to most effectively improve the experience for passengers. The survey also sought to identify how passengers’ current rail service experience compared with their ‘reasonable expectations.

Passenger Focus commissioned MVA Consultancy to carry out a survey amongst passengers to identify which attributes of rail services they would most like to see improved, and to make comparisons with the priorities that were identified in similar surveys in 2004 and 2007. The purpose of this research was to identify where resources should be applied to most effectively improve the experience for passengers. The survey also sought to identify how passengers’ current rail service experience compared with their ‘reasonable expectations.

Passenger Focus commissioned MVA Consultancy to carry out a survey amongst passengers to identify which attributes of rail services they would most like to see improved, and to make comparisons with the priorities that were identified in similar surveys in 2004 and 2007. The purpose of this research was to identify where resources should be applied to most effectively improve the experience for passengers. The survey also sought to identify how passengers’ current rail service experience compared with their ‘reasonable expectations.

Passenger Focus commissioned MVA Consultancy to carry out a survey amongst passengers to identify which attributes of rail services they would most like to see improved, and to make comparisons with the priorities that were identified in similar surveys in 2004 and 2007. The purpose of this research was to identify where resources should be applied to most effectively improve the experience for passengers. The survey also sought to identify how passengers’ current rail service experience compared with their ‘reasonable expectations.

Passenger Focus commissioned MVA Consultancy to carry out a survey amongst passengers to identify which attributes of rail services they would most like to see improved, and to make comparisons with the priorities that were identified in similar surveys in 2004 and 2007. The purpose of this research was to identify where resources should be applied to most effectively improve the experience for passengers. The survey also sought to identify how passengers’ current rail service experience compared with their ‘reasonable expectations.

Passenger Focus commissioned MVA Consultancy to carry out a survey amongst passengers to identify which attributes of rail services they would most like to see improved, and to make comparisons with the priorities that were identified in similar surveys in 2004 and 2007. The purpose of this research was to identify where resources should be applied to most effectively improve the experience for passengers. The survey also sought to identify how passengers’ current rail service experience compared with their ‘reasonable expectations.

Passenger Focus commissioned MVA Consultancy to carry out a survey amongst passengers to identify which attributes of rail services they would most like to see improved, and to make comparisons with the priorities that were identified in similar surveys in 2004 and 2007. The purpose of this research was to identify where resources should be applied to most effectively improve the experience for passengers. The survey also sought to identify how passengers’ current rail service experience compared with their ‘reasonable expectations.