Publications

Read the 10 latest passenger research publications.
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• Ticket Vending Machine Usability - Qualitative Research

  (21.07.2010)

  The latest results from the National Passenger Survey (NPS), undertaken by Passenger Focus, show that 72% of passengers surveyed were satisfied with ticket-buying facilities at stations. This is good but there is still room for improvement.

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• Still waiting for a ticket? Ticket queuing times at large regional rail stations

  (21.07.2010)

  Train companies are investing heavily in installing ticket machines at stations, many tickets can now be bought over the internet and the industry is trialling new forms of retailing - and yet many passengers still rely on purchasing at the station ticket office window and expect to be able to buy tickets quickly and easily.

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• Bus Passenger Survey - Methodological Overview

  (16.07.2010)

  This document outlines the methodology used to conduct the Bus Passenger Survey and deliver the results, and provides guidance on how to use the information.

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• Bus Passenger Survey – November 2009 fieldwork shifts and route list

  (16.07.2010)
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• Bus Passenger Survey - Cambridgeshire County Council area - July 2010

  (14.07.2010)

  Bus Passenger Survey results for the Cambridgeshire County Council area.

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• Bus Passenger Survey - Cambridgeshire County Council area - Stagecoach - July 2010

  (14.07.2010)

  Bus Passenger Survey results for Stagecoach in the Cambridgeshire County Council area.

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• Bus Passenger Survey - Full report - July 2010

  (14.07.2010)

  As part of its drive to improve bus services and make a difference for passengers, the independent watchdog Passenger Focus has found out what over 18,500 passengers in 14 areas of England think about their bus services.

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• Bus Passenger Survey - Brighton and Hove City Council area - July 2010

  (14.07.2010)

  Bus Passenger Survey results for the Brighton and Hove City Council area.

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• Bus Passenger Survey - Brighton and Hove City Council area - Countryliner - July 2010

  (14.07.2010)

  Bus Passenger Survey results for Countryliner in the Brighton and Hove City Council area.

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• Bus Passenger Survey - Brighton and Hove City Council area - Brighton and Hove Bus Company - July 2010

  (14.07.2010)

  Bus Passenger Survey results for Brighton and Hove Bus Company in the Brighton and Hove City Council area.

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