• Case of the Week Find out what happens when we're contacted by passengers who have unresolved complaints.
  • Bus Passenger Survey published View or download the Bus Passenger Survey full report.
  • Follow us on Twitter Get involved in the debate about the rail fares increase at #PassengerFocus

Anthony's blog

Read our chief executive's blog.

The passenger watchdog

Passenger Focus is the independent passenger watchdog. Our mission is to get the best deal for passengers.

What's On

There will be a Passenger Focus Board meeting held at Piccadilly Gate, Manchester on Wednesday 16 May 2012. The meeting will be held in public and you are welcome to observe the proceedings.


Passenger Research

Passenger Focus undertakes research throughout the year, seeking the views of rail, bus, coach and tram passengers across the country.

To find out more about our current work, including the largest piece of published research in Europe into rail passengers’ views (the National Passenger Survey) and also for details of the Bus Passenger Survey, please click below:

Rail research
Bus, coach and tram research

National Passenger Survey

How satisfied are rail passengers in Britain?

Bus Passenger Survey

How satisfied are bus passengers in England?

Making a Difference

Find out how we’re making a difference

Our Newsletters

Privacy Policy

Passenger Poll

Do all stations need toilets?

RNIB See it Right Accessible Website Logo