Passenger Voice Rail Our Summer 2010 Passenger Voice Rail stakeholder bulletins are now available to view.
NPS Spring 2010 The National Passenger Survey results for Spring 2010 are now available.
Bus, coach and tram watchdog Passenger Focus gets the green light to represent bus, coach and tram passengers from 25 February 2010
Making a difference See what we've achieved for passengers over the past year.

Buses and coaches

Our role is expanding.

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The passenger watchdog

Passenger Focus is the independent passenger watchdog. Our mission is to get the best deal for passengers.

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News Stories

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What's On

Passenger Focus chief executive Anthony Smith will be giving the keynote speech at Northern Rail's 'Northern Stars' prize-giving event on Tuesday 3 August 2010 at The Loft in Leeds.

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Official Statistics

The National Passenger Survey is required to comply with the arrangements of the Code of Practice for Official Statistics and with the Pre-release Access to Official Statistics Order 2008.

Find out more about our compliance arrangements by following the link below.

Official Statistics

Latest Publications

Passenger Voice Rail - Great Britain - Summer 2010 (26.07.2010)
Ticket Vending Machine Usability - Qualitative Research (21.07.2010)
Still waiting for a ticket? Ticket queuing times at large regional rail stations (21.07.2010)

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National Passenger Survey

How satisifed are rail passengers in Britain?

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Passenger Poll

Do you find rail ticket machines easy to use?